Lebanese American University

New York Academic Center

INTERNATIONAL SERVICE MANAGEMENT

January 6 – 15, 2016

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COURSE DESCRIPTION

This course is designed for LAU graduate and undergraduate business students to gain an understanding of the factors at work in today’s global environment. It includes a combination of class discussions, meetings with business leaders and hotel management staff, as well as relevant site visits to the Plaza Hotel and the Lotte New York Palace.

The course focuses on the following management topics:


INSTRUCTOR

 Mahmood A. Khan is the Director of the Graduate Program in Hospitality & Tourism Management at Virginia Tech. He has served in teaching, research and administrative positions for the past 35 years. His areas of specialization are franchising, restaurant management, foodservice management, and marketing and international service management. Dr. Khan is the author of seven books including Restaurant Franchising; Encyclopedia of Hospitality and Tourism Management; Concepts of Foodservice Operations and Management; and Nutrition for Foodservice Managers. He has received several awards including the Stevenson Fletcher Award for outstanding contribution to hospitality education and research.

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